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Ship by BoxC
Introduction to Ship by BoxC
Get Started with Ship by BoxC (SBB)
Ship Application Setup
Shipments 101 (SBB)
Creating Shipments (SBB)
Canceling and Editing Shipments (SBB)
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Ship by BoxC FAQ
Is proof of delivery (POD) available?
How does delivery by USPS work? How many redelivery attempts are made?
Do you accept goods with lithium batteries?
How long will the tracking information be kept?
Can we send B2B cargo using your service (e.g. Amazon FBA warehouse shipments)?
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Hong Kong (HKGI01)
How to Calculate Dimensional Weight
Upcoming Rate Changes
US Zone Charts
January 14, 2022 International Postal Notices
January 7, 2022 International Postal Notices
December 20, 2021 International Postal Notices
December 10, 2021 International Postal Notices
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Customs and Compliance
DDP Tax Rates
Prohibited and Dangerous Goods
EU VAT Requirements
Fulfillment by BoxC
Fulfillment by BoxC Quick Start
Get Started with Fulfillment By BoxC
Introduction to Fulfillment by BoxC
About Fulfillment By BoxC
Fulfillment Application Setup
Sign In and Authorize Fulfillment
Current Account Balance
Third Party Shop Settings
Connect to Shopify
Fulfillment by BoxC FAQ
Can an e-commerce store be connected for automatic order fulfillment?
Why are my Shopify orders not being updated with tracking information?
Storage and Fulfillment Fees
Hong Kong (WH0HKG01)
Returns by BoxC
Returns by BoxC Quick Start
Get Started with Returns By BoxC
Returns by BoxC FAQ
Can I create customer return labels?
Returns Subscription and Fees
Managing Authorized Users
Total Shipping Protection
Key Things To Know About Your XCover Protection
What am I covered for?
What's not covered?
What’s the price of Total Shipping Protection?
Is there an excess?
When does my Total Shipping Protection start?
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Managing Your XCover Protection
How do I enable XCover Protection?
Where are my XCover documents?
What should I do if I haven’t received my documents?
XCover Cancellations, Refunds & Modifications
How do I make a change, cancel or get a refund for my protection?
How long will my refund take to process?
Making A Claim
How do I make a claim?
What documents do I need to make a claim?
Is there a waiting period for lodging Total Shipping Protection claims?