A new shipment will need to be created for every parcel prior to arriving at the Entry Point.

All shipment information must be submitted in English. Value must be declared in US Dollars (USD).

Shipment information must be as accurate as possible. Inaccuracies/false declarations may result in shipment delays and fines. BoxC is not responsible for the delays due to inaccuracies and all fines occurred are charged to your BoxC Account. 

BoxC will charge by the dimensional weight if it is greater than the actual weight.

The minimum chargeable weight is 100 grams.

Only one label is generated per shipment, which can be reprinted. If any information needs to be changed, the shipment needs to be canceled and recreated. No changes can be made once BoxC processes the shipment. 

Labels are downloaded from your BoxC account as a PDF. Labels can be downloaded one-by-one or in bulk. Bulk label downloads are a multi-page PDF file including up to 100 labels.

Labels should be placed wholly on the largest flat surface of the parcel making sure that the entire label (including delivery and return address, barcode and tracking number) is legible once attached. Improper labels can cause a lack of tracking information available and/or the shipment to be undelivered.

The shipment label is the only documentation required to be included on the shipment.

Labels cannot be created if the account as an insufficient balance. Test labels can be created by changing your Entry Point to “Test, Test (TEST)” on the Ship Application Setup page.

BoxC offers light address verification, which can be overridden. It is the shipper's responsibility to validate shipping addresses. 

The shipper is responsible for complying with customs, regulations, and laws of destination countries.