BoxC Support

Introduction to Ship by BoxC 4

• Get Started with Ship by BoxC (SBB)
• 开始使用SBB服务(从BoxC中国仓发货)
• Support
• BoxC Registration

Ship Application Setup 1

• Settings Configuration

Ship Application 7

• Shipments 101 (SBB)
• Creating Shipments (SBB)
• Shipment Search
• Canceling and Editing Shipments (SBB)
• Shipment Descriptions

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Ship by BoxC FAQ 10

• Is proof of delivery (POD) available?
• How does delivery by USPS work? How many redelivery attempts are made?
• Do you accept goods with lithium batteries?
• How long will the tracking information be kept?
• Can we send B2B cargo using your service (e.g. Amazon FBA warehouse shipments)?

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Shipment Rates 4

• Shenzhen (SZXI01)
• Hong Kong (HKGI01)
• How to Calculate Dimensional Weight
• US Zone Charts

Country Reports 110

• Embargoed Countries
• July 22, 2022 International Postal Notices
• July 15, 2022 International Postal Notices
• July 8, 2022 International Postal Notices
• July 1, 2022 International Postal Notices

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Customs and Compliance 3

• DDP Tax Rates
• Prohibited and Dangerous Goods
• Denied Parties

Fulfillment by BoxC Quick Start 1

• Get Started with Fulfillment By BoxC

Introduction to Fulfillment by BoxC 3

• About Fulfillment By BoxC
• Support
• BoxC Registration

Fulfillment Application Setup 2

• Sign In and Authorize Fulfillment
• Settings Configuration

Fulfillment Application 5

• Orders
• Products
• Shops
• Inbounds
• Current Account Balance

Shops 2

• Third Party Shop Settings
• Connect to Shopify

Fulfillment by BoxC FAQ 2

• Can an e-commerce store be connected for automatic order fulfillment?
• Why are my Shopify orders not being updated with tracking information?

Storage and Fulfillment Fees 2

• Shenzhen (WH0SZ001)
• Hong Kong (WH0HKG01)

Returns by BoxC Quick Start 2

• Get Started with Returns By BoxC
• 开始使用RBB

Returns by BoxC FAQ 1

• Can I create customer return labels?

Returns Fees 1

• Returns Subscription and Fees

Account Management 1

• Managing Authorized Users

Key Things To Know About Your XCover Protection 10

• What am I covered for?
• What's not covered?
• What’s the price of Total Shipping Protection?
• Is there an excess?
• When does my Total Shipping Protection start?

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Managing Your XCover Protection 3

• How do I enable XCover Protection?
• Where are my XCover documents?
• What should I do if I haven’t received my documents?

XCover Cancellations, Refunds & Modifications 2

• How do I make a change, cancel or get a refund for my protection?
• How long will my refund take to process?

Making A Claim 3

• How do I make a claim?
• What documents do I need to make a claim?
• Is there a waiting period for lodging Total Shipping Protection claims?