To help us assess your claim as quickly as possible we may ask you - depending on the nature and amount of the claim - to share as much information with us as possible, such as:

  • A detailed description of what happened
  • For damaged parcels, photo or video evidence of the damage
  • For stolen parcels, we may require a copy of any written communications with the carrier
  • Videos such as surveillance footage
  • A police report for stolen items
  • Any other supporting documents