To help us assess your claim as quickly as possible we may ask you - depending on the nature and amount of the claim - to share as much information with us as possible, such as:
- A detailed description of what happened
- For damaged parcels, photo or video evidence of the damage
- For stolen parcels, we may require a copy of any written communications with the carrier
- Videos such as surveillance footage
- A police report for stolen items
- Any other supporting documents