Ship by BoxC FAQ

Is proof of delivery (POD) available?
Delivery confirmation (by tracking) is available free for all services. Signature confirmation is available for a per parcel fee.
Wed, Jul 22, 2020 at 4:48 PM
How does delivery by USPS work? How many redelivery attempts are made?
Two notices are left (Day 0 and Day 5) and parcels are held at the post office for a total of 15 days before being returned to the return address.
Wed, Jul 22, 2020 at 4:48 PM
Do you accept goods with lithium batteries?
Yes, after obtaining permission through your account representative. MSDS and Shippers Declaration are required for shipments travelling by air with all Box...
Wed, Jul 22, 2020 at 4:48 PM
How long will the tracking information be kept?
Tracking is available for at least 3 months on the BoxC website.
Wed, Jul 22, 2020 at 4:48 PM
Can we send B2B cargo using your service (e.g. Amazon FBA warehouse shipments)?
The method of clearance used for BoxC, BoxC Plus and BoxC Priority is for B2C and C2C transactions only. Please contact your account representative to discu...
Wed, Jul 22, 2020 at 4:48 PM
What returns address can I use?
Custom return addresses are only allowed for shipping addresses in the US, GB, CA, and AU. If you do not have a returns address, a BoxC address will be used...
Wed, Jul 22, 2020 at 4:48 PM
Are there any prohibited, dangerous or restricted items that we cannot ship?
Prohibited and dangerous items can be viewed here. Please contact your account representative for specific questions.
Wed, Oct 14, 2020 at 11:23 AM
What is DDU or DDP?
DDU (Delivered Duties Unpaid) Upon arrival at the destination country, the courier/post office will require payment of taxes/duties from the recipient prio...
Thu, Aug 6, 2020 at 9:14 AM
How to format US military addresses?
Enter the service member's full name and rank for Name.  Include their unit and PO box for Street 1. The City will need to be one of the abbreviatio...
Thu, Aug 6, 2020 at 5:12 PM
Why was my shipment returned to sender?
Shipment address number, street, box number, route number, or geographical section of city or city and state is wrong or missing. The recipient moved fro...
Fri, Mar 26, 2021 at 11:45 AM