Start date: March 2020
End date: 4 July 2022
Incident: resumption of normal procedures for signature items

Further to Incident Bulletins 25.09.2020 and 06.05.2022, the designated operator of Canada, Canada Post, wishes to inform that it has reinstated normal procedures for signature items with effect from 4 July 2022.

This means that physical signatures will again be captured on portable data terminals upon delivery, and personal contact items (those requiring signature, proof of age or collection of customs fees) will no longer be automatically directed to a nearby post office, except in cases where a signature cannot be obtained at time of delivery.


Start date: 18 July 2022
End date: ongoing
Incident: adverse weather conditions

The designated operator of Chile, CorreosChile, wishes to inform that adverse weather conditions may lead to delays in the release, transfer and handling of shipments, as well as last-mile delivery of items, until further notice.


Start date: 20 June 2022
End date: ongoing
Incident: update on the state of immediate COVID-19 prevention

Further to Incident Bulletins 24.06.2022, 01.07.2022, 08.07.2022 and 15.07.2022, Macao Post, the People’s Republic of China’s designated operator for Macao, wishes to inform that, in accordance with Dispatch No. 119/2022 of the Chief Executive, all government bureaus will be closed from 18 to 23 July 2022, except those providing urgent and indispensable services to the public, in order to adopt strict epidemic control measures.

Deliveries of letter-post items, advice notes for parcel-post items and EMS items are therefore suspended with effect from 18 July 2022 until further notice. The call centre for the Parcel Service, Mail Handling and Distribution Centre (EMS) is also closed from the above date until further notice.


Start date: 13 July 2022
End date: ongoing
Incident: delays due to lack of flights - coronavirus situation

The designated operator of Tonga, Tonga Post, wishes to inform that, owing to the current global pandemic situation, there is only one flight per week to and from Tonga. This operates via Auckland, New Zealand, every Thursday.

This lack of flights, which is totally beyond the control of Tonga Post, means that transportation times for international letter-post, parcel-post and EMS items sent to and from Europe and other parts of the world, including other Pacific Island countries, are currently much longer than normal. Under these circumstances, Tonga Post may not be able to process and resolve international postal inquiries within the agreed timeframes.